Return & Refund Policy
At Roots & Culture Coffee, we are committed to delivering high-quality coffee and merchandise. Due to the perishable nature of our coffee products, we do not accept returns on coffee once it has been shipped.
However, your satisfaction is our priority. If you experience any issues with your order, please contact us within 7 days of receiving your package.
We will gladly replace or refund your coffee purchase if:
The product arrived damaged.
You received the wrong product.
There is a quality issue with the coffee.
Please provide your order number, photos of the product, and a brief description of the issue when you contact us.
For non-perishable items like merchandise (mugs, shirts, accessories):
Returns are accepted within 15 days of delivery.
Items must be unused, in their original condition, and in original packaging.
Customers are responsible for return shipping costs unless the item was defective or incorrect.
To initiate a return, please contact us at info@rootsandculturecoffee.com or call us at 480-465-9846.
Gift cards
Sale items
Opened or used coffee bags
Once we receive and inspect your returned item (when applicable), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5-7 business days.
If you have any questions about our Return & Refund Policy, feel free to reach out:
📧 info@rootsandculturecoffee.com
📱 480-465-9846